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Refund Policy (Month-to-Month Subscription)

Subscription Fees

  • Subscription fees are billed in advance on a monthly basis and are non-refundable except as required by law or as expressly stated in this policy.

Cancellation

  • Customers may cancel their subscription at any time.
  • Cancellation prevents future billing but does not automatically entitle the customer to a refund for the current billing period.

Refunds

  • Refund requests made within 7–14 days of the initial purchase may be eligible for a full refund at the company's discretion.
  • Renewals are generally non-refundable because the customer has already had access to the service during the billing period.
  • Partial-month refunds are typically not provided.

Service Issues

  • If the service experiences a prolonged outage, significant technical failure, or billing error, customers may be eligible for a full or partial refund.

Chargebacks

  • Customers are encouraged to contact support before initiating a chargeback so issues can be resolved promptly.